同主题阅读：IBM CDL ECM L2 Support招聘

发信人: beachcomber (沙滩), 信区: Career_IBM
标 题: IBM CDL ECM L2 Support招聘
发信站: 水木社区 (Thu Jul 31 22:35:21 2008), 站内

详见下面职位介绍，补充几点要求：

1、由于本职位所支持的为全球的客户，所以应征者需要具备流利的英语口语能力；

2、具有以下之一技术背景的优先考虑：
1) 有大型数据库维护支持调优一年以上经验的；
2）有ECM或者FILENET产品支持、测试经验的；
3）有WEBSPHERE产品使用维护经验的；
4）有IT企业产品技术支持经验的

请符合条件者将简历发至zhourong@cn.ibm.com


BU name L2 Support Group - L2 Customer Support for IBM DB2 Enterprise Content Management
Hiring Manager e-Mail Address zhourong@cn.ibm.com
Job Title Software Engineer/Staff Software Engineer/Advisory Software Engineer
Band 6/7/8
Hiring No. 5
Working Location Beijing
Hiring Type Regular


BU Description

CSDL L2 Support Group was founded in July of 2007. Since Jan.1st 2008, we consolidated all Software L2 support function within CSDL together to bring the team value and synergy, which include DB2, Informix, WBI, FileNet, Lotus and ECM L2 customer support function. The mission of L2 support group is to unleash Lab's value through delivering excellent L2 software post-sale support service.


Job Responsibilities

IBM Enterprise Content Manager (ECM) is the industry leading middleware for enterprise content management, it provides an infrastructure to manage large collections of digital content including text, graphics, images, video, audio and web content. The ECM family contains content manager, information integrator for content, commonstore, document manager, content manager for ondemand, etc.


Main responsibilities of ECM L2 Support
- Assist the organization in building out and expanding its technical support operation.
- Deliver timely technical support using telephone, electronic and Internet tools on:
o Windows development and Networking,
o Windows software integration,
o DB2 Content Manager API and any related integration,
o Deployment or operation issues that may arise,
o Demonstrate use of coding standards in Java, C++, and VB,
o Appropriate system or unit testing and documentation,
o Perform product installation and implementation,
o Perform data loading or migration or upgrade.
- Keep Support systems fully functional at all times
- Keep an organized chart of what Operating System, Database, Engine version, Services packs, Office Suites, and Macros are running on each environment
- Monitor, track and report on technical support status to all required staff levels using appropriate mediums.
- Keep manager and all interested parties apprised of project objectives, potential problems, procedures and critical changes.
- Demonstrate core familiarity with electronic records practices and procedures.
- Work closely with QA, Development, and Documentation


Job Requirements (skills/experiences)

L2 Customer Support Engineer

Technical Skills
- Database experience Oracle, SQL, DB2
- Working Knowledge with Java, C++, VB
- Product Deployment experience
- Enterprise Content Management Software experience
- Product Architecture experience
- Windows Server Experience
- Unix/Linux/AIX Experience
- Web Server experience, IIS and WebSphere

Non-Technical Skills
- Have excellent presentation, verbal and written communication skill in English, Oversea working or study experience is a plus
- Thrive on ability to take remote direction under pressure and deliver to deadlines
- Team-orientated environments is important
- Must have strong positive customer service attitude with sensitivity to regional differences
- Expect to work as needs dictate for out-of-hours, weekend or holiday work
- Ability to work independently
- Strong time management and project management skills are critical.
- Ability to rapidly acquire deployable IBM Content Manager API knowledge
- Prefer experience with any leading enterprise content management product
- Technology awareness with well-rounded broad base of IT skills leading
- Prefer a minimum of 1 year experience in records, document or knowledge management disciplines


Qualifications(Education/Major/Certificates)

- Master degree major in Computer Science or related ones.


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